Product Returns Policy
In cases of customer dissatisfaction or errors in shipped orders, iPIXA charges a 20% re-stocking fee for all products returned within thirty (30) days from the day they were shipped unless otherwise noted. All products, accessories and their packaging must be in new condition to be eligible for return. iPIXA will not accept returns after thirty (30) days.
No return of merchandise will be accepted without a prior approval by iPIXA and the issuance of an RMA number. Packages arriving will be refused unless an RMA number has been issued and is shown on the outside of each shipping package. Customers should write the RMA # on the shipping label of all return boxes.
RMAs are valid for 10 days after they are issued by iPIXA and Products to be returned must be received at our warehouse within 10 days.
Please note that NVR Software is not returnable.